Refund Duration: The refund duration is strictly limited to 15 days from the date of the original purchase. Refund requests submitted beyond this period will not be entertained under any circumstances.
Script Deletion Requirement: Prior to submitting a refund request, it is mandatory to delete the purchased script from your server. Failure to do so may result in the denial of the refund request.
Usage Restrictions Post-Refund Request: Upon submission of a refund request, you are prohibited from utilizing the script on any other domain. Continuing to use the script on any live site may result in the disapproval of the refund.
Refund Processing Time: Refunds will be processed within a timeframe of 30 to 60 days from the date of the refund request submission. The refund will be issued using the same payment method employed during the initial transaction.
Transaction Charges: Any transaction charges incurred during the refund process will be the responsibility of the customer. The refunded amount will be net of these transaction charges.
Eligibility for Refund: Refunds are applicable solely to product purchases and do not extend to services such as customization, installation, and other associated service charges.
Service Charge for Free Installation: If the customer has availed free installation services, a service charge of $39 will be deducted from the refunded amount.
Deduction for Initial Setup and Configuration Services: If you have availed any services from us for the initial setup and configuration, the corresponding amount of time spent on these services will be deducted from the refund amount. The deduction will occur on an hourly basis, and the rate will be $25 per hour.
Refund Policy Amendment: The terms and conditions of the refund policy are subject to change without prior notice. Customers are advised to review the refund policy periodically for any updates or modifications.
These points outline the formal refund policy, including the necessary actions before and after a refund request and the provision regarding potential changes to the refund terms.